No returns or refunds. I can do exchanges or store credit (minus postage) if you're unhappy for some reason. Mail insurance will pay for damages. Every peice is one of a kind and is not replacable. You are supporting me and my rescue cats by purchasing this item. My sale prices are so low, I'm not even making minimum wage for my time. Thank you! 

If you want this tray to be an incense holder, I charge $3. They won't let me add this as an option, so it's considered a seperate item and you will find it in my things for sale. Thank you.